Hpicheck Reviews

Bought a premium HPI check and paid £19.99 which showed there was no advise data so went ahead and purchased the vehicle. After nearly two years later decided to sell the vehicle and was told by ''We want to buy any Car'' that the vehicle was a cat b. Shell shock with the news, and told hpi.com to do an investigation and it showed that the insurance company didn't put a marker on the Insurance database MIAFTR. After all that, HPI refused to give me any compensation through their well advertised guarantee programme, which stated pay out if the data is wrong, and told me clearly that there no legal obligation for any insurer to use the MIAFTR after a valid claim so therefore there are no legally enforceable requirements for any insurer to upload a marker within any given period.
More Importantly, HPI.com states that they are not responsible for the accurate data of the HPI check so basically the HPI check is not fit for purpose. Save your money because you might of well purchase the vehicle with your eyes closed, and fingers crossed. Verdict: Waste of Money and time, and should be made aware to the public domain, and more importantly the government should change legislation asap to prevent this from happening to potential consumers wishing to buy a HPI report.

Awful Company, still getting bills 2 years after contract finished.
Sent numerous emails advising of this and they still keep sending.

Should be no stars! A free car check shows more information about the vehicle I paid them to check than these chancers! Rubbish!!!

Terrible service and a complete waste of money. I purchased a HPI report in 2021 which came back clear so I bought the car. 1 year later, in August 2022 the insurer put a Category B marker on the car from a total loss claim in December 1999. Consequently, I can no longer use or sell my car so it, to all intents and purposes, valueless.
HPI have refused my claim as the loss occurred prior to first registration and both HPI and the MIB are hiding behind GDPR and refusing to tell me who the insurance company is.
Be aware, if you buy an HPI Check and it is incorrect you will be well and truly on your own.

As with previous reviews listed here, the vehicle check showed 'all clear' but a quick Google search of the numberplate revealed the real story of how the vehicle was stolen, and recovered almost three weeks later and then retained by the Police for further investigation.

I contacted HPI regarding this and you guessed, they didn't bother responding.

Whether or not you pay for a vehicle check, Google the number plate first (with and without the spaces). It could save you a very expensive mistake.

Absolutley crap company cancelled shortly after using still keep sending account statements about 18 months on cancelled direct debit cannot get through on phone sent 23 emails and a recorded letter which they got still getting emails total nightmare Avoid at all costs wish I had looked on here first would never have used them
AVOID AVOID AVOID

An embarrassment of a company. Cancelled our account in writing a year ago, still getting invoices. (Obviously not paying them)

They keep referring/pushing me onto our 'account manager', Kate, who is frankly useless as she never replies to Emails and the one time I did speak to her she only said 'I'll sort it when I come back from holiday'. Of course she never did.

Company policy seems to be not to give 2 hoots.

If there's anyway you can avoid them, for God's sake do.

EDIT as of 30/3/22, they have still not responded to any of my E-mails despite my E-mails specifically asking for a reply. Probably a dozen mails over the course of a year.

I received a letter purporting to be about someone wishing to buy my current car. A car that, according to them, I ceased owning on the 22nd of February, and according to me and the DVLA i am still the registered keeper of.

From what I can understand these people are trying to scam someone out of money for a car that isnt for sale and to scam me out of my own possessions.

I have reported this to the DVLA and am considering the police.

Bought a car for our Son, he was a bit concerned after the sale as bits and bobs weren't as we originally thought. "let the buyer beware" became a real reminder.
I went to hpicheck.com and it was £19.99 well spent, all the background fears were laid to rest and they proved the car to be a genuine sale, it's not stolen and not an insurance write off, a huge weight off our minds. Thank you HPI.

A very quick service. Also -When I had a problem with a V5 date, the daytime and specifically Sunday weekend phone service were able to address the problem very quickly and I was able to complete the vehicle purchase very soon afterwards. I could not have done that so quickly without this service

I have had an account for the passed 7 years in which I pay a monthly subscription and a fee on top per check. I requested to close the account in April and have been fobbed off until July only to be told there is a 12 month cancellation period! 12 Months to pay £28 per month! The account manager in all fairness dropped it to 2 months however it has still taken 5 months to close the account! How can the leading company in hpi checks be so criminal to long term customers! Absolutely disgusted with the service!

I’ve tried join Cap Hpi over last eight weeks every time I’ve made contact to find out when account will be live I’m told it’s in hand some one will call u today we’ve sent an email to relevant department for u ... next to getting a job at cap hpi I don’t know how else I can subscribe .
Alexander

This company is currently completely useless not taking calls locked out of account 3 months ago now sending payment demands, but haven’t provided a service. Tried several times to call them 50 minute hold then message says unable to take calls. Suspect all staff on furlough taking fees without offering the services! Is this legal?

At this moment in time HPI are a waste of space ! They are not answering telephone calls, the live chat option is not working and puts you through to the leave message service, three days later and the message I left is still unanswered ?! If you charge for a premium service then give it !!
At the moment avoid this company and use someone else.

Be very careful dealing with this company if your doing a check on a import do not use this company I did a full hpi on my usa import which came back clear after further check found out my car was a total loss back in the states this company showed no interest whatsoever just told me to contact dvla what did I pay them the money for trust me this companys hpi reports are not worth the paper there written on avoid at all cost rip off merchant's shocking reviews shocking service use carfax 100% reliable